Resume

Experience

2022 - 2023

Associate

JP Morgan Chase & Co.

Bengaluru, India

Supported JP Morgan product - API Gateway, specializing in SRE and incident management. Collaborated with product teams to optimize customer experience and system efficiency.

Facilitated collaboration across teams, ensuring API uptime and resolving production issues promptly.
Drove automation to reduce toil: streamlined monitoring, metric calculations, payment reconciliations and reporting, to improve API availability.
Developed Python-based Chatbot solutions for swift helpdesk support, reducing service tickets.
Engineered a Python app to centralize data from diverse sources into a cohesive data lake.
Analyzed monthly incident data for improvement opportunities and proactively offered solutions.

2017 - 2020

Business System Consultant 4

Wells Fargo

Bengaluru, India

Led the establishment of a robust support team and infrastructure in India for Wells Fargo API Gateway & managed operations.

• Engaged with stakeholders to review opportunities, design, and implement strategies.

• Provided guidance to customers for production readiness and API capabilities.

• Proposed new features for the portal to enhance customer experience and drive growth.

• Prioritized automation initiatives to improve efficiency.

2011 - 2014

Senior Systems Engineer

Infosys Ltd

Mangaluru, India

As part of the Device Services module within iPhone Activations, I contributed to migrating the application to the Spring framework, enhancing its scalability and stability. Utilizing Java and Spring, I developed critical enhancements for Apple applications, supporting the company's growth.

As an offshore module lead, I oversaw three modules, ensuring smooth communication and coordination. My efforts played a key role in the success of two iPhone launches, delivering exceptional results under pressure.

2008 - 2011

Technical Associate

Tech Mahindra

Pune, India

This role blends production support and vigilant system monitoring across L1 and L2 tiers, ensuring system integrity during online operations.

Responsibilities include implementing strategic changes for uptime optimization, refining telecom lifecycle automation, conducting backups, overseeing job control, and troubleshooting system servers to minimize downtime risks.

Education

2004 - 2008

Visvesvaraya Technological University (VTU)

Bachelor of Engineering in Computer Science

Karnataka, India

Certifications

Nov 2023 - Jan 2024

Breaking into Product Management

By Rethink Systems (Online)

Over the span of a 7-week intensive cohort, we immersed ourselves in practical learning through instructional sessions, brainstorming, guest lectures, and case studies. Each week, we actively participated in 7 case studies, enriching our hands-on experience and honing our problem-solving abilities.

March 2023

Cloud Practitioner

By AWS

The AWS Certified Cloud Practitioner validates a foundational understanding of AWS Cloud, services, and terminology at a high level.

This helped converse fluently in the cloud language with Product and development teams.

January 2020 - May 2020

Data Scientist

By Simplilearn powered by IBM (Online)

A 6 months of intensive cohort, learning various elements of Data Science including Programming language R & Python, Tableau, Machine Learning, Spark and Hadoop.

Every module ended with a Capstone project, that exposed us to real world problem solving.

Skills

Professional skillset

Customer Experience Enhancement

Product Management

Stakeholder Management

Agile Methodologies

Incident Management

Python, SQL, Java

SRE

Analysis and Reporting

Application Performance Monitoring Tools like AppDynamics, Splunk, Grafana, Geneos, Datadog

Languages

English (proficient)

Kannada (proficient)

Hindi (proficient)

Konkani (proficient)